This is the second month addressing the issue of Hotlines. Last month I wrote a blog entitled “Have We Adequately Prepared Our Hotline Operators and Intake Workers?” The genesis for this writing is the amount of questions and discussions I have engaged in the last several months
Read more →As 2019 starts, I have had numerous conversations and input regarding Hotline Operator and Intake Worker interviewing and their preparation to be optimally effective. These conversations have caused me pause and motivated me to seek additional observations from my connections on several points. The input has come
Read more →A Great Holiday Exercise “Memory…is the diary that we all carry about with us.” –Oscar Wilde This is a different slant on my ongoing blogs. I urge you to take some time and join me for a while. It’s a personal journey with lasting implications, while at
Read more →I had the privilege to respond to an inquiry on the importance of critical thinking. I look around at times and wonder if we are in a drought of it. What do you think? Is critical thinking imperative to interviewing? If so, how do we hone that
Read more →We must overcome adversity and resistance rather than being capsized by it. If you have read my materials along the way, you know I stay in the realm of interviewing and investigations. Today, we are going elsewhere. This subject applies every time we enter the interview room,
Read more →Have you scheduled interview training for the coming year? Do we need more interview training? Once we have been trained in interviewing, do we need any more? I’ve done it this way for years, why should I change? There are plenty of companies, agencies, and
Read more →Mark A. Anderson Director of Training and Development Anderson Investigative Associates Getting to the truth in an interview is much more difficult over the telephone, but can be accomplished. In over 30 years of doing criminal, administrative, and personnel interviews for the FBI, USDOJ, and several other
Read more →Mark A. Anderson Director of Training and Development Anderson Investigative Associates In almost all of our training, we at some point focus on these three C’s. When it comes to interviewing, confidence, competence, and credibility are essential tools for success and often elude even the most
Read more →Sometimes we have to do things we are not always comfortable with. Hey, really that’s just life. This topic may seem elementary to the interview dynamic, but from training and research we see novices and experienced interviewers not doing what is best, and they have plenty of
Read more →Mark A. Anderson Director of Training and Development Anderson Investigative Associates Why more training? How is interviewing changing? What is different now than it was 20 years ago? How does that affect our ability to be prepared for interactions in the interview suite? These are all
Read more →