Deception and the Telephone; How do we Detect it?

“Without visual cues, detecting deception is difficult, but not impossible. We must listen better.” Detecting Deception over the Telephone When completing interviews in investigations, audits, and inspections, in-person interviews are, without question, the most revealing and effective method, allowing the interviewer to create quality rapport, ask questions

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An Aggressive Prevention Approach to Deter Fraud

By: Mark A. Anderson, Director of Training Anderson Investigative Associates It has been a common occurrence in recent years when audit firms have certified organizations as healthy, only to have major problems exposed shortly thereafter with those companies. These acts have resulted in liability settlements for millions

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Questions Posed During Interviews: “The Time/Responsibility Continuum”

Answering Questions Posed During Interviews: “The Time/Responsibility Continuum” Mark A. Anderson Anderson Investigative Associates In the multitude of interviews that we complete as interviewers (investigators, auditors, inspectors, or human resource professionals, etc), one would think that interviewees don’t know we are the ones asking the questions and

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The Neurochemistry of Interviews That Create a Bad Reaction

The subject of interviewing and interrogation is fascinating and consuming in all respects to me. There exist so many areas to be examined and reflected upon to address the plethora of issues that present themselves before, during, and after the interview process. Most of the issues considered

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Training For Change – April 2014

It is such a blessing to be able to get out and provide training that generates results as soon as the attendee returns to the field. We know that research specifically identifies that employees that receive refresher training in interviewing are significantly more effective than their peers

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