Complaint Intake Interview Training for the Florida AIG

Complaint Intake Interview Training for the Florida AIG

Excited to be leading three one day programs on Complaint Intake Interview Training for the Florida Chapter of the Association of Inspectors General.  The first day is in Davie, FL and the next two days are in Tallahassee, FL.  Anticipating a great first day with insightful participation

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Memories:The Need for Communication and Connection

A Great Holiday Exercise  “Memory…is the diary that we all carry about with us.” –Oscar Wilde This is a different slant on my ongoing blogs.  I urge you to take some time and join me for a while.  It’s a personal journey with lasting implications, while at

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Why is Critical Thinking Important?

I had the privilege to respond to an inquiry on the importance of critical thinking. I look around at times and wonder if we are in a drought of it. What do you think? Is critical thinking imperative to interviewing? If so, how do we hone that

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Nine Steps to Overcoming Resistance and Adversity

We must overcome adversity and resistance rather than being capsized by it. If you have read my materials along the way, you know I stay in the realm of interviewing and investigations.  Today, we are going elsewhere.  This subject applies every time we enter the interview room,

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7 Tips for Telephone Interviews

Mark A. Anderson Director of Training and Development Anderson Investigative Associates Getting to the truth in an interview is much more difficult over the telephone, but can be accomplished. In over 30 years of doing criminal, administrative, and personnel interviews for the FBI, USDOJ, and several other

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