“Rapport is the ability to enter someone else’s world, to make him feel that you understand him, that you have a strong common bond.” –Tony Robbins This is the second in a series of three blogs on the intricacies and application of rapport to the interview
Read more →“Rapport is the ability to enter someone else’s world, to make him feel that you understand him, that you have a strong common bond.” –Tony Robbins This is the first in a series of three blog posts on the intricacies and application of rapport to the
Read more →The rise of narcissism seen in society today is having a significant impact in the interview room. It effects many areas of the interview and must be continually assessed and proactively addressed to maximize your interview results. One of the most substantive areas requiring our attention is
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Excited to be leading three one day programs on Complaint Intake Interview Training for the Florida Chapter of the Association of Inspectors General. The first day is in Davie, FL and the next two days are in Tallahassee, FL. Anticipating a great first day with insightful participation
Read more →This is the second month addressing the issue of Hotlines. Last month I wrote a blog entitled “Have We Adequately Prepared Our Hotline Operators and Intake Workers?” The genesis for this writing is the amount of questions and discussions I have engaged in the last several months
Read more →As 2019 starts, I have had numerous conversations and input regarding Hotline Operator and Intake Worker interviewing and their preparation to be optimally effective. These conversations have caused me pause and motivated me to seek additional observations from my connections on several points. The input has come
Read more →A Great Holiday Exercise “Memory…is the diary that we all carry about with us.” –Oscar Wilde This is a different slant on my ongoing blogs. I urge you to take some time and join me for a while. It’s a personal journey with lasting implications, while at
Read more →I had the privilege to respond to an inquiry on the importance of critical thinking. I look around at times and wonder if we are in a drought of it. What do you think? Is critical thinking imperative to interviewing? If so, how do we hone that
Read more →We must overcome adversity and resistance rather than being capsized by it. If you have read my materials along the way, you know I stay in the realm of interviewing and investigations. Today, we are going elsewhere. This subject applies every time we enter the interview room,
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