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Effective Interviewing: What about Interview Planning?

Planning is essential in so many areas of life, although it is often neglected.  Just last week, my family had the opportunity to plan for the arrival of Hurricane Matthew and a month before that for Hurricane Hermenes.  We attempted to focus on eventualities so that we

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What are You Willing to Give? The Law of Reciprocity

“There is one word which may serve as a rule of practice for all one’s life: Reciprocity.” –Confucius   “The basis of social relationships is reciprocity: if you cooperate with others, others will cooperate with you.” –Carroll Quigley   “Always go to other people’s funerals; otherwise they

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Technology and Interviewing: Encountering the Electronic Age in Human Interaction

“Cell phones, mobile e-mail, and all the other cool and slick gadgets can cause massive losses in our creative output and overall productivity.” –Robin S. Sharma “Men have become the tools of their tools.” — Henry David Thoreau   Is interviewing part of your job or of

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The Power of a Thank You: Using Soft Language in the Interview

“Sticks and stones may break your bones, but names will never hurt you.” What, “thank you” in an interview? Are you crazy? That isn’t how they do it on television. Why would you do that with someone that is an adversary? Well, first of all, if you

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Interview Training, Are you Kidding? Who me?

Do we need more interview training, or once we have been trained up, is that enough? There are numerous organizations that believe once you have that requisite basic interview training, you are good to go for a career of interviewing. Research clearly shows that this couldn’t be

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Deception and the Telephone; How do we Detect it?

“Without visual cues, detecting deception is difficult, but not impossible. We must listen better.” Detecting Deception over the Telephone When completing interviews in investigations, audits, and inspections, in-person interviews are, without question, the most revealing and effective method, allowing the interviewer to create quality rapport, ask questions

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An Aggressive Prevention Approach to Deter Fraud

By: Mark A. Anderson, Director of Training Anderson Investigative Associates It has been a common occurrence in recent years when audit firms have certified organizations as healthy, only to have major problems exposed shortly thereafter with those companies. These acts have resulted in liability settlements for millions

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Questions Posed During Interviews: “The Time/Responsibility Continuum”

Answering Questions Posed During Interviews: “The Time/Responsibility Continuum” Mark A. Anderson Anderson Investigative Associates In the multitude of interviews that we complete as interviewers (investigators, auditors, inspectors, or human resource professionals, etc), one would think that interviewees don’t know we are the ones asking the questions and

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The Neurochemistry of Interviews That Create a Bad Reaction

The subject of interviewing and interrogation is fascinating and consuming in all respects to me. There exist so many areas to be examined and reflected upon to address the plethora of issues that present themselves before, during, and after the interview process. Most of the issues considered

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Finish Well, My Friend….. “Rapport and the art of a good summary and close”

We hear all through life the importance of finishing strong. We hear it in academics and sports, and the concept is drilled into us, in part, because it is so difficult to accomplish. The difficulty is we get tired; we get discouraged; we don’t have the intestinal

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