7 Tips for Telephone Interviews

Mark A. Anderson Director of Training and Development Anderson Investigative Associates Getting to the truth in an interview is much more difficult over the telephone, but can be accomplished. In over 30 years of doing criminal, administrative, and personnel interviews for the FBI, USDOJ, and several other

Read more

The Three C’s of Interviewing: Competence, Confidence, and Credibility: Are we maximizing our interview results with this winning combination?

Mark A. Anderson Director of Training and Development Anderson Investigative Associates    In almost all of our training, we at some point focus on these three C’s.   When it comes to interviewing, confidence, competence, and credibility are essential tools for success and often elude even the most

Read more

Effective Interviewing: What about Interview Planning?

Planning is essential in so many areas of life, although it is often neglected.  Just last week, my family had the opportunity to plan for the arrival of Hurricane Matthew and a month before that for Hurricane Hermenes.  We attempted to focus on eventualities so that we

Read more

Deception and the Telephone; How do we Detect it?

“Without visual cues, detecting deception is difficult, but not impossible. We must listen better.” Detecting Deception over the Telephone When completing interviews in investigations, audits, and inspections, in-person interviews are, without question, the most revealing and effective method, allowing the interviewer to create quality rapport, ask questions

Read more