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The Power of a Thank You: Using Soft Language in the Interview

“Sticks and stones may break your bones, but names will never hurt you.” What, “thank you” in an interview? Are you crazy? That isn’t how they do it on television. Why would you do that with someone that is an adversary? Well, first of all, if you

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Interview Training, Are you Kidding? Who me?

Do we need more interview training, or once we have been trained up, is that enough? There are numerous organizations that believe once you have that requisite basic interview training, you are good to go for a career of interviewing. Research clearly shows that this couldn’t be

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Deception and the Telephone; How do we Detect it?

“Without visual cues, detecting deception is difficult, but not impossible. We must listen better.” Detecting Deception over the Telephone When completing interviews in investigations, audits, and inspections, in-person interviews are, without question, the most revealing and effective method, allowing the interviewer to create quality rapport, ask questions

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An Aggressive Prevention Approach to Deter Fraud

By: Mark A. Anderson, Director of Training Anderson Investigative Associates It has been a common occurrence in recent years when audit firms have certified organizations as healthy, only to have major problems exposed shortly thereafter with those companies. These acts have resulted in liability settlements for millions

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Questions Posed During Interviews: “The Time/Responsibility Continuum”

Answering Questions Posed During Interviews: “The Time/Responsibility Continuum” Mark A. Anderson Anderson Investigative Associates In the multitude of interviews that we complete as interviewers (investigators, auditors, inspectors, or human resource professionals, etc), one would think that interviewees don’t know we are the ones asking the questions and

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The Neurochemistry of Interviews That Create a Bad Reaction

The subject of interviewing and interrogation is fascinating and consuming in all respects to me. There exist so many areas to be examined and reflected upon to address the plethora of issues that present themselves before, during, and after the interview process. Most of the issues considered

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Finish Well, My Friend….. “Rapport and the art of a good summary and close”

We hear all through life the importance of finishing strong. We hear it in academics and sports, and the concept is drilled into us, in part, because it is so difficult to accomplish. The difficulty is we get tired; we get discouraged; we don’t have the intestinal

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Hearing is not Listening – September 2014

We were made with two ears and one mouth for a reason, but assessing the landscape of people we come in contact with, you would likely assume this truth was lost in the process. The mouth works much harder and the tongue wags way more frequently, and

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Training For Change – April 2014

It is such a blessing to be able to get out and provide training that generates results as soon as the attendee returns to the field. We know that research specifically identifies that employees that receive refresher training in interviewing are significantly more effective than their peers

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Training For Change – April 2014

As the New Year begins, so does our opportunity at Anderson Investigative Associates (AIA) to provide innovative, flexible and customized interview training to each of our customers.  After 30 plus years of government experience in investigations, auditing, interviewing and training; the opportunity to expand into the private

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Questions?
(912) 882-5857